Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you (the individual or entity accessing or using our services) and Solnix Media, a proprietorship registered in India (GSTIN: 36MAIPS2417P1ZU) ("Solnix Media," "we," "our," or "us").

By accessing our website at solnixmedia.com, creating an account, executing a Statement of Work, or otherwise using any Solnix Media service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using our services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" refers to that organization.

If you do not agree to these Terms, do not access or use our services. We reserve the right to modify these Terms at any time. Material changes will be communicated as described in Section 14. Your continued use of the services following notice of changes constitutes acceptance of those changes.

These Terms apply to all users of the services, including browsers, customers, vendors, and contributors of content. Separate enterprise agreements ("Order Forms" or "Statements of Work") executed between Solnix Media and a customer will govern that engagement; in the event of conflict, the enterprise agreement controls with respect to its subject matter.

Solnix Media provides a suite of AI-enabled professional services and software products, which may include any or all of the following as agreed in your applicable Order Form.

AI Automation Services. Design, development, and deployment of AI-powered workflow automation solutions, including robotic process automation (RPA), intelligent document processing, AI agents, and process orchestration systems integrated into your existing enterprise technology stack.

AI Consulting and Strategy. Advisory services including AI readiness assessments, opportunity identification, vendor evaluation, implementation roadmaps, and change management guidance for organizations adopting AI technologies.

Platform Access. Access to Solnix Media's proprietary software platform for AI workflow management, agent orchestration, data pipeline monitoring, and analytics. Platform access is provided on a subscription basis subject to the license terms in Section 05.

Integration and Managed Services. Ongoing management, monitoring, optimization, and support of deployed AI systems, including model performance monitoring, retraining oversight, incident response, and regular business reviews.

We reserve the right to modify, suspend, or discontinue any aspect of the services at any time with reasonable advance notice. We will not discontinue services in a manner that materially and adversely affects your ongoing engagement without at least 90 days' prior written notice, except where necessary to address a security threat, legal obligation, or gross violation of these Terms.

To access certain features of our services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

Account Credentials. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at [email protected] of any unauthorized access to or use of your account.

Multi-Factor Authentication. For enterprise accounts with access to production environments or customer data, we require multi-factor authentication (MFA). You agree to enable and maintain MFA on all accounts used by your personnel.

Authorized Users. Enterprise customers are responsible for managing access credentials for their authorized users. Accounts may not be shared between individuals. Customers must promptly deactivate accounts of personnel who are no longer employed or authorized to access the services.

Account Suspension. We reserve the right to suspend or terminate accounts that violate these Terms, are subject to fraud investigations, or pose a security risk. We will provide notice where feasible except where immediate action is required to protect the integrity of the services or other customers.

You agree to use our services only for lawful purposes and in accordance with these Terms. The following conduct is prohibited.

Prohibited Activities. You may not: (a) use the services to process, transmit, or store content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable; (b) use the services to develop, train, or improve competing AI models or services without our express written consent; (c) attempt to gain unauthorized access to any part of our services, systems, or networks; (d) use automated means to scrape, harvest, or extract data from our platform beyond what is permitted by our API documentation; (e) reverse engineer, decompile, or disassemble any part of our software; (f) use the services to process data in violation of applicable data protection laws including GDPR, CCPA, or HIPAA; (g) upload malicious code, viruses, or any other harmful software; or (h) resell, sublicense, or transfer access to the services without our written consent.

Responsible AI Use. You agree to use AI outputs generated through our services responsibly, including maintaining appropriate human oversight for high-stakes decisions (medical, legal, financial, safety-critical), disclosing AI-generated content where required by applicable law, and not using our services to create deepfakes, generate spam, engage in social engineering attacks, or perpetuate discrimination.

Compliance. You are solely responsible for ensuring your use of the services complies with all laws and regulations applicable to your industry and jurisdiction.

Violation of this Acceptable Use Policy may result in immediate suspension of your account and termination of our agreement, without liability to you.

Solnix Media IP. All intellectual property rights in the services, including our software platform, algorithms, models, methodologies, documentation, and trademarks, are owned by Solnix Media or our licensors. Nothing in these Terms transfers ownership of Solnix Media IP to you.

License to Use Platform. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Solnix Media platform solely for your internal business purposes during the term of your subscription.

Customer Data. You retain all rights, title, and interest in your data that you provide to us ("Customer Data"). You grant us a limited license to use Customer Data solely to provide and improve the services for you. We will not use your Customer Data to train foundational AI models for other customers without your express written consent.

Deliverables. For custom development engagements, ownership of deliverables is as specified in your Statement of Work. Absent a specific agreement, custom deliverables created exclusively with your data and for your exclusive use are assigned to you upon full payment, excluding any Solnix Media background IP incorporated therein, for which you receive a perpetual license.

Feedback. If you provide suggestions, ideas, or feedback about our services, you grant us a royalty-free, worldwide, perpetual license to use that feedback without restriction or obligation to you.

Payment terms are specified in your Order Form or Statement of Work. The following general terms apply unless otherwise agreed.

Enterprise Contracts. Enterprise engagements are invoiced according to the payment schedule in the applicable Statement of Work. Standard payment terms are net-30 from the invoice date unless otherwise specified. For projects exceeding $50,000, we typically require a 30% deposit prior to project commencement.

Subscription Fees. Platform subscription fees are billed in advance on the first day of each billing cycle (monthly or annually, as selected). Annual subscriptions may be eligible for discounted rates as specified in your Order Form.

Late Payments. Amounts not paid within the agreed terms accrue interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower, from the due date until payment is received. We reserve the right to suspend services for accounts with overdue balances after providing 10 days' written notice.

Taxes. Fees do not include applicable taxes, levies, or duties. You are responsible for paying all taxes applicable to your transactions with us, excluding taxes based on our net income.

Disputes. You must notify us of any disputed invoice within 30 days of the invoice date. Undisputed portions of invoices remain due and payable.

Consultation Refunds. For paid consultation bookings: a 30% administration and preparation fee is non-refundable in all cases. The remaining 70% is refundable if a cancellation is requested at least 24 hours before the scheduled session start time. No refund is issued for cancellations made within 24 hours of the session or after the session has taken place. Refunds, where applicable, are processed within 7–10 business days to the original payment method.

Project & Retainer Fees. All fees for custom development, implementation, and managed service engagements are non-refundable given their labour-intensive and time-sensitive nature. Exceptions, if any, are solely at Solnix Media's discretion and do not constitute a general refund right.

Each party (as "Receiving Party") agrees to protect the Confidential Information of the other party (the "Disclosing Party") with the same degree of care it uses to protect its own confidential information of similar sensitivity, but in no event less than reasonable care.

Definition. "Confidential Information" means all non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This includes, without limitation: business plans, financial projections, customer lists, technical architectures, source code, pricing, and the terms of any Statement of Work.

Obligations. The Receiving Party will: (a) use Confidential Information only as necessary to perform under these Terms; (b) not disclose Confidential Information to any third party except employees, contractors, and advisors who have a need to know and are bound by obligations at least as protective as these Terms; and (c) promptly notify the Disclosing Party if it becomes aware of any breach of confidentiality.

Exclusions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law, provided the Receiving Party gives prompt written notice before disclosing.

Term. Confidentiality obligations survive termination of these Terms for a period of five (5) years, except that obligations with respect to trade secrets survive indefinitely.

Solnix Media provides its services on a commercially reasonable efforts basis. We do not guarantee any specific uptime percentage and do not offer SLA credits or service credits of any kind.

Scheduled Maintenance. We may perform maintenance at any time and will endeavour to provide advance notice where practicable. Emergency maintenance may occur without notice.

Incident Response. We will use reasonable efforts to address service disruptions promptly. Response times are not guaranteed and will vary depending on the nature and severity of the issue.

Exclusions. No availability commitment applies to: free or trial services; beta features; disruptions caused by your actions or third-party services; force majeure events; or scheduled maintenance.

Any specific service level commitments, if applicable to your engagement, will be set out exclusively in a separately executed written agreement signed by both parties.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLNIX MEDIA'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO SOLNIX MEDIA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).

IN NO EVENT WILL SOLNIX MEDIA OR ITS DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, EVEN IF SOLNIX MEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply regardless of the form of action or the theory of liability asserted. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) our willful misconduct or gross negligence; (d) any liability that cannot be limited or excluded under applicable law.

Your Indemnification Obligations. You will defend, indemnify, and hold harmless Solnix Media, its directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the services in a manner not authorized by these Terms; (c) your Customer Data, including any claim that your Customer Data infringes or misappropriates any third-party intellectual property, privacy, or other rights; (d) your products, services, or operations; or (e) your violation of applicable law.

Solnix Media's Indemnification Obligations. Solnix Media will defend, indemnify, and hold you harmless from and against any third-party claims alleging that our services, as provided and used in accordance with these Terms, infringe or misappropriate any third-party patent, copyright, trademark, or trade secret. This obligation does not apply to the extent a claim arises from: (a) your modification of the services; (b) use of the services in combination with products or services not provided by us; (c) your Customer Data; or (d) use of the services in violation of these Terms.

Indemnification Process. The party seeking indemnification must: (a) promptly notify the indemnifying party in writing of any claim; (b) give the indemnifying party sole control over the defense and settlement; and (c) provide reasonable assistance in the defense.

Termination for Convenience. Either party may terminate a month-to-month subscription with 30 days' written notice. Annual subscriptions may be terminated at the end of the subscription period by providing written notice at least 60 days before renewal.

Termination for Cause. Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure the breach within 30 days after receiving written notice describing the breach; (b) becomes insolvent, makes an assignment for the benefit of creditors, or becomes subject to bankruptcy, receivership, or liquidation proceedings; or (c) commits a material violation of applicable law in connection with the services.

Effects of Termination. Upon termination: (a) all licenses granted to you will immediately terminate; (b) you must cease use of our platform and return or destroy all Confidential Information; (c) you remain responsible for all fees incurred through the termination date; (d) provisions of these Terms that by their nature should survive will survive, including Sections 05, 07, 09, 10, 12, and 13.

Data Export. Following termination, you will have 30 days to export your Customer Data from our platform. After this period, we may delete your data in accordance with our data retention policies.

Informal Resolution. Before initiating formal dispute resolution, the parties agree to attempt in good faith to resolve any dispute by escalating to senior management. Either party may initiate this process by providing written notice describing the dispute. The parties will then have 30 days to attempt resolution before proceeding to arbitration.

Binding Arbitration (Indian Clients). For clients contracting with Solnix Media from within India, any dispute that cannot be resolved informally shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), as amended. The seat and venue of arbitration shall be Hyderabad, Telangana. The arbitration shall be conducted in English before a sole arbitrator mutually appointed by the parties, or if the parties cannot agree within 14 days, appointed by a retired judge of the Telangana High Court.

International Clients. For clients contracting with Solnix Media from outside India, any dispute that cannot be resolved informally shall be referred to arbitration under the Rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, England. The arbitration shall be conducted in English before a sole arbitrator.

Exceptions. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the constitution of an arbitral tribunal, including in connection with a breach or threatened breach of confidentiality or intellectual property obligations.

Indian Clients. For clients contracting from within India, these Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of India. To the extent any matter is not referred to arbitration under Section 12, the parties submit to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India.

International Clients. For clients contracting from outside India, these Terms shall be governed by and construed in accordance with the laws of England and Wales. To the extent any matter is not referred to arbitration under Section 12, the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Compliance with Laws. The parties will comply with all applicable laws and regulations of their respective jurisdictions, including applicable export control laws, data protection laws, and trade restrictions.

Entire Agreement. These Terms, together with our Privacy Policy and any executed Order Forms or Statements of Work, constitute the entire agreement between the parties with respect to their subject matter and supersede all prior and contemporaneous agreements, representations, and understandings.

We reserve the right to modify these Terms at any time. We classify changes as material or non-material and handle notification accordingly.

Material Changes. Material changes include those that significantly affect your rights, impose new obligations, modify fees, or alter dispute resolution procedures. For material changes, we will: (a) post the updated Terms on our website with a revised effective date at least 30 days before the changes take effect; (b) send an email notification to the address associated with your account; and (c) display a prominent banner on our platform until you acknowledge the change.

Non-Material Changes. Non-material changes (such as clarifications, formatting corrections, or updates to reflect changes in applicable law that do not alter your substantive rights) may take effect immediately upon posting with a revised "Last Updated" date.

Your Options. If you do not agree to material changes, you may terminate your subscription before the effective date of the changes by providing written notice to [email protected]. No fees will be refunded upon termination.

For legal inquiries, contract questions, or notices required under these Terms, contact our Legal Team.

Email: [email protected]

For billing inquiries: [email protected]

Mailing Address: Solnix Media (GSTIN: 36MAIPS2417P1ZU) Attn: Legal Department 5th Floor, Plot 25, 26 & 27, Indira Nagar, Gachibowli, Hyderabad, Telangana 500032, India

Legal Notices. Formal legal notices must be sent in writing by: (a) hand delivery; (b) overnight courier with tracking; or (c) certified mail, return receipt requested, to the address above. Notice is effective on the date of delivery confirmation.

Miscellaneous. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.