Privacy Policy

We do not sell your personal information. We collect what we need to book and run your consultation, answer your questions and deliver the work you hire us for.

Ad and analytics cookies are off until you accept them. If you decline, or your browser sends a Global Privacy Control signal, they stay off.

Client data stays yours. Data you share for a project is used only to deliver that project, and is never used to train AI models for anyone else.

You can ask us to see, correct or delete your data at any time by emailing [email protected]. We reply within 30 days, and we don't charge for it.

Booking and contact details. When you book a consultation or send a form, we collect your name, work email, company, website, and anything you choose to tell us about your business. A phone number is collected only if you give one.

Payment information. Payments are processed by Razorpay. We receive the payment status, amount, and a payment reference. We never see or store your full card number.

Session and project information. Notes from your consultation, the brief you send after booking, and documents or data you share with us for a project.

Chat messages. If you use Solnix Chat on our website, we receive the messages you type and the answers given, so we can reply and improve answers. Please don't type passwords, card numbers or health details into the chat.

Phone calls. Calls to our US number may be answered by an AI voice agent, and may be recorded and transcribed so that our team can follow up. You'll be told at the start of the call, and you can ask for a person at any time.

Usage data. Pages viewed, the referring website, the advertising link you arrived from (such as UTM tags or a click ID), browser and device type, approximate location from your IP address, and errors. An anonymous visitor ID is stored in your browser so your cookie choice is remembered.

To deliver what you asked for. Booking and confirming sessions, sending the Google Meet invite and reminders, preparing for your session, sending the written follow-up, and delivering contracted work.

To process payments and keep records. Issuing invoices and receipts, handling refunds under our refund policy, and meeting tax and accounting obligations.

To reply to you. Answering emails, form messages, chat questions and calls.

To measure our advertising. With your consent, we measure which ads and pages lead to bookings. See "Cookies and advertising" below.

To keep the service secure. Detecting spam, fraud and abuse, and enforcing our terms.

Marketing emails. We send these only where you agreed or where the law allows, and every email has an unsubscribe link that works immediately.

We do not use your personal information for decisions about you made only by automated means that have legal or similarly significant effects.

This section covers data you give us for a project, such as customer records, documents, call recordings or system access.

Used only for your project. We process client data only to deliver the agreed work and only under your instructions. Where needed, we sign a data processing agreement and NDA before any data is shared.

No training on your data. Your data is never used to train or fine-tune AI models for anyone other than you. Where we use third-party AI models, we configure them so the provider does not train on your data, and use zero data retention where the provider offers it.

Where it lives. Production systems we build run in your own cloud account or data centre where you prefer it. On-premise deployment is available.

Access and deletion. Only the people working on your project have access. At the end of an engagement we return or delete client data, as agreed in the contract.

We do not sell or rent your personal information. We share it only with the service providers that run our business, under contracts that limit how they can use it:

Cloudflare (website hosting, security and content delivery) · Neon (database for bookings and enquiries) · Resend and Hostinger (sending and receiving email) · Razorpay (payments) · Google (Google Meet and Calendar for sessions, and Google Analytics with your consent) · Meta (advertising measurement, only with your consent) · Anthropic (the AI model behind Solnix Chat and some of the systems we build).

We may also disclose information when the law requires it, to protect our rights or someone's safety, or as part of a merger or sale of the business, in which case we will tell you and this policy will continue to apply.

Strictly necessary. Needed for the site to work, such as remembering your cookie choice. These are always on.

Analytics (Google Analytics). Shows how visitors use the site. Only with your consent.

Advertising (Meta Pixel). Measures whether our ads lead to bookings. Only with your consent. When you book after accepting, we also send Meta the booking events (lead, checkout started, payment completed) from our server, with your email and phone hashed so they can be matched but not read. Under some US state laws this counts as "sharing" for cross-context behavioural advertising, which you can opt out of (see "Your privacy choices").

Your choice is respected. Declining in the cookie banner keeps analytics and advertising off. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a decline automatically.

Do not sell or share my personal information. We do not sell personal information. To opt out of sharing for advertising, use the button below, decline in the cookie banner, or turn on Global Privacy Control in your browser. You can also email [email protected] with the subject "Do not share".

Unsubscribe. Every marketing email has an unsubscribe link.

Wherever you live, you can ask us to:

Access the personal information we hold about you and get a copy in a portable format. Correct anything inaccurate. Delete your information, unless we must keep it by law (for example, invoices). Restrict or object to processing, including for direct marketing. Withdraw consent at any time, without affecting earlier processing.

US residents. Residents of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with privacy laws have these rights too, plus the right to opt out of sale, sharing and targeted advertising, and the right not to be treated differently for using any of them. You can use an authorised agent. If we decline a request, you can appeal by replying to our answer, and we will respond within 45 days.

How to make a request. Email [email protected] from the address you used with us. We may ask you to confirm your identity. We reply within 30 days (45 days for US state law requests, extendable once with notice), free of charge.

Encryption. All traffic to our website is encrypted in transit with TLS. Our database and email providers encrypt stored data at rest.

Trusted providers. We use providers that maintain independent security certifications such as SOC 2 and PCI DSS for hosting, data storage and payments.

Access controls. Access to booking and client data is limited to the people who need it, with individual accounts and multi-factor authentication on admin systems.

Breach response. If a breach affects your personal information, we will notify you and the relevant authorities as required by law, including within 72 hours where GDPR applies.

No system is perfectly secure, but we work to protect your information and to keep what we hold to the minimum we need.

Enquiries and leads that don't become a booking: up to 24 months from your last contact, then deleted.

Bookings, invoices and payment records: 8 years, to meet Indian tax and accounting law.

Session notes and project files: for the length of the engagement, then returned or deleted as agreed in the contract.

Chat transcripts and call recordings: up to 12 months.

Marketing consent records: until you unsubscribe, then kept as proof of the opt-out for 3 years.

Analytics data: up to 14 months in Google Analytics.

Solnix Media is based in India, with its delivery center in Hyderabad. Your information may be processed in India, the United States and other countries where our providers operate.

From India. Transfers follow Section 16 of the Digital Personal Data Protection Act, 2023 and any rules made under it.

From the EEA, UK and Switzerland. We rely on the European Commission's Standard Contractual Clauses (and the UK Addendum) with providers that receive this data.

Contact [email protected] for details of the safeguards that apply to you.

Our services are for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, email [email protected] and we will delete it.

Solnix Media is a "Data Fiduciary" under the Digital Personal Data Protection Act, 2023. We process personal data with your consent, or where the Act allows processing without consent, such as to perform a contract with you or meet a legal obligation.

As a "Data Principal" you can obtain a summary of your data and how it is processed, correct or erase it, nominate someone to exercise your rights if you die or become incapacitated, withdraw consent, and raise a grievance with our Grievance Officer (below). We acknowledge grievances within 48 hours and resolve them within 30 days.

Privacy questions and requests: [email protected] · +1 (832) 852-3803

Grievance Officer (IT Act 2000 / DPDP Act 2023) Name: Abhiram Samayamantula Designation: Proprietor, Solnix Media Email: [email protected] Address: 5th Floor, Plot 25, 26 & 27, Indira Nagar, Gachibowli, Hyderabad, Telangana 500032, India

Supervisory authority. If you are in the EEA or UK and are not satisfied with our answer, you can complain to your local data protection authority.

Changes to this policy. We post any change on this page with a new "Last updated" date, and email you about material changes where the law requires it.