What an MCP server is
The Model Context Protocol is an open standard that defines how an AI application talks to an outside system. The AI app is the client; your MCP server sits in front of your systems and offers three things: tools (actions such as "search deals" or "create ticket"), resources (data the AI can read, such as a document or a record) and prompts (ready-made instructions for common tasks).
Before MCP, every AI app needed its own plugin or integration for every system. With MCP, you build one server for your CRM or database and every compatible AI app can use it. That is why OpenAI, Google, Microsoft and the main coding tools have added MCP support alongside Anthropic, which created it.
What teams use it for
| Team | Ask the AI app | Systems behind it |
|---|---|---|
| Sales | Which large deals have stalled? Draft follow-ups to the owners. | Salesforce, HubSpot, Zoho, Gmail |
| Support | Why hasn't this customer's order arrived? Offer a fix. | Shopify, order database, courier APIs, Zendesk |
| Operations | How many orders are stuck in packing? Open a ticket for the warehouse. | Postgres, ERP, Jira |
| Finance | Reconcile yesterday's payouts against invoices. | Razorpay, Stripe, accounting system, Google Drive |
| Engineering | What shipped this week and which release bugs are open? | GitHub, Linear, Jira, CI logs |
| Leadership | Summarise this week's pipeline, cash and open escalations. | CRM, finance system, ticketing |
| Healthcare and regulated teams | Find this patient's latest results and draft a summary for the clinician. | EHR (FHIR), document stores, on a private deployment |
What Solnix builds
- Custom MCP servers for your own APIs, databases and internal tools.
- Hardened connectors for CRMs, ERPs, ticketing, payments, file stores and messaging.
- Remote servers over Streamable HTTP with OAuth sign-in through your identity provider (Google Workspace, Microsoft Entra ID, Okta).
- Local servers for developer tools such as Cursor, VS Code and Claude Code.
- Apps for ChatGPT and connectors for Claude built on your MCP server, so your product can show up inside those apps for your customers.
- Hosting on Cloudflare, AWS, Azure or your own servers, with monitoring and an audit log.
Security and control
- 01
Company sign-in
Users connect with OAuth through your identity provider. The server acts as that person, never as a shared admin account.
- 02
Role-scoped tools
Each role sees only the tools and records it is allowed. A sales rep cannot run finance tools; a contractor sees only their projects.
- 03
Read first, approve writes
Lookups run straight away. Anything that sends, pays, deletes or changes a record is drafted or held until a person approves it.
- 04
Guarding against prompt injection
Data coming back from your systems is treated as data, not instructions. Tool descriptions are fixed by us, and outbound actions are limited to approved destinations.
- 05
Audit log
Every call is recorded with who asked, which AI app, the tool, the inputs and the result, so you can answer "who changed this and why".
How a project runs
- 01
1. Pick the first workflow (week 1)
We choose one team and three to five questions or actions that save the most time, and map the systems and permissions behind them.
- 02
2. Build and secure (weeks 2–3)
We build the MCP server, connect sign-in and roles, add approval on writes and the audit log, and test it against prompt-injection and permission cases.
- 03
3. Connect the AI apps (week 3)
We connect ChatGPT, Claude, Copilot or the apps your team uses, write short guides and train the first users.
- 04
4. Expand
Once the first workflow is in daily use, we add tools and teams. The same server keeps working as new AI apps add MCP support.
Frequently asked questions
What is an MCP server?
An MCP server is a service that exposes your systems' data and actions to AI applications through the Model Context Protocol, an open standard. AI apps such as ChatGPT, Claude, Gemini and GitHub Copilot connect to it to look things up or take actions, within the permissions you set.
Can ChatGPT connect to an MCP server?
Yes. ChatGPT supports custom connectors to remote MCP servers, and OpenAI's Apps SDK for building apps inside ChatGPT is built on MCP. Which connector features are available depends on the ChatGPT plan and workspace settings.
Does the same MCP server work with Claude, Gemini and Copilot?
Yes. That is the point of the standard: one server, built once, can be used by Claude, ChatGPT, Gemini CLI, GitHub Copilot in VS Code, Cursor, Windsurf and other MCP-compatible clients.
Is it safe to connect AI to our CRM or database?
It can be, with the right design. Solnix servers use company sign-in, give each role only the tools it needs, hold write actions for approval, treat returned data as untrusted to resist prompt injection, and log every call.
Can the server run inside our own network?
Yes. We can host it on your cloud account or your own servers, connect to systems that are not on the internet, and keep data within your region.
How much does an MCP server cost?
It depends on the number of systems, tools and users. We give a fixed quote after a scoping call; a first server for one team usually takes two to three weeks.


