Consultation refunds
| When | Refund |
|---|---|
| You cancel 24 hours or more before the session start time | 70% of the amount paid. The 30% preparation and administration fee is kept. |
| You cancel less than 24 hours before the session | No refund |
| You don't attend, or the session has taken place | No refund |
| Solnix cancels, or our consultant can't attend | 100% refund, or a new time at no charge: your choice |
| A technical fault on our side stops the session from going ahead | 100% refund, or a new time at no charge: your choice |
| You were charged twice or charged the wrong amount | The extra amount, in full |
The 24 hours are counted back from the session start time shown in your confirmation email. Discounted bookings are refunded on the amount you actually paid.
Rescheduling
To move your session, reply to your confirmation email or write to [email protected] at least 24 hours before the start time, and we will offer new weekday times. Moving a session is not a cancellation and costs nothing. A request made less than 24 hours before the session is treated as a late cancellation.
How to ask for a refund
- 01
Email us
Write to [email protected] from the email address you booked with, and include your booking ID (it starts with BK- and is in your confirmation email).
- 02
We confirm
We reply within 2 business days with the amount being refunded.
- 03
You're refunded
The refund goes back to the card or account you paid with, through Razorpay, within 7 to 10 business days. Your bank may take a few more days to show it.
If something went wrong, please contact us before raising a dispute with your bank. We can usually resolve it faster.
Consultation fee credit
If you sign a statement of work for a build within 15 days of your consultation, the full consultation fee is credited against the first invoice of that project. The credit is not paid out as cash and cannot be transferred to another company.
Project and retainer fees
Custom development, implementation and managed service work is billed as fixed milestones agreed in the statement of work before work starts. Milestone fees for work already delivered are not refundable. If either side ends a project early, you pay only for milestones completed or in progress, as set out in the statement of work, and you keep everything delivered up to that point.
Currency and taxes
Refunds are made in the currency you paid in. For bookings paid in Indian rupees, the GST charged on the refunded part is refunded with it.
Frequently asked questions
Can I get a refund on my consultation?
Yes, if you cancel at least 24 hours before the session: 70% is refunded and a 30% preparation fee is kept. Sessions cancelled within 24 hours, missed, or already held are not refunded. If we cancel, you get 100% back or a new time.
How long does a refund take?
We confirm within 2 business days, and the money returns to your original payment method within 7 to 10 business days.
Can I move my session instead of cancelling?
Yes. Ask at least 24 hours before the start time by replying to your confirmation email or writing to [email protected]. Moving a session costs nothing.
Who do I contact about a refund?
Email [email protected] with your booking ID, or call +1 (832) 852-3803.